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Q: HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?

A: After placing your order you will receive a web confirmation and also an email confirmation.

Q: HOW DO I CHECK THE STATUS OF AN ORDER I HAVE PLACED?

A: To track your order, please go to ‘My account’ page, enter your order ID (found in your order confirmation email) and billing email ( email you used during checkout).

Q: HOW DO FOOIRST PROMO CODES WORK?

A: Fooirst.co.uk occasionally gives you the opportunity to take advantage of other special offers, by entering promo codes upon checkout. These promo codes are available for online orders only and cannot be applied to previous purchases. Only one promo code may be used per order.

Q: DO YOU ACCEPT INTERNATIONAL ORDERS?

A: We’re sorry, Fooirst.co.uk is currently unable to accept orders to be billed or shipped to destinations outside the UK. We apologize for any inconvenience.

Q: CAN FOOIRST SHIP TO PO BOXES?

A: Fooirst does not deliver to PO Boxes.

Q: IS IT SAFE TO USE MY CREDIT CARD?

A: Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server.

Q: DOES ANYONE ELSE SEE THE INFORMATION THAT I PROVIDE TO FOOIRST?

A: We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?

A: Please check the link of Delivery and Returns for more information.

Q: HOW ARE REFUNDS ISSUED?

A: Refunds are issued on the card used to place the initial order. Please refer to our Delivery and returns policy for more information.

Q: THE ORDER I RECEIVED DOESN'T MATCH THE ONE I PLACED.

A: We are happy to rectify any errors. Shipping cost is not eligible for refunds. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please contact us by e-mail: info@fooirst.co.uk for assistance. Please refer to our Delivery and returns policy for more information.

Q: HOW DO I RETURN A DAMAGED PRODUCT?

A: If an item arrives damaged you can request a refund or an exchange. Shipping cost is not eligible for refunds. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please contact us by e-mail: info@fooirst.co.uk for assistance. Please refer to our Delivery and returns policy for more information.

Q: WHAT TYPES OF INGREDIENTS ARE USED IN FOOIRST PRODUCTS?

A: All Fooirst products contain natural botanicals and other ingredients. You can learn more by reading the ingredients section for each product description on the site.

Q: HOW DO I USE THE FOAMING NET WITH A SOAP?

A: Make the foaming net wet through. Take the soap and rub with the wet foaming net for about 10 seconds. Then set the soap down, continue to rub the net between your palms until you create the creamy and rich foam on the net. Squeeze the foam out of the net and apply the foam to damp skin. Massage your face or the whole body with the resulting foam to cleanse, and then rinse thoroughly with water.

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